How to Return an Item

This return guide applies only to purchases made directly on www.nitrosnowboards.com

We accept returns if you cancel your order contract within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods. This is inline with your right of withdrawal as outlined on on our right of withdrawal page. On that page you also find a sample withdrawal form, you could use for notification of the withdrawal.

Please please send the withdrawal notification first and then come back here for the "how-to" of organising your return shipping.

For legal information, please refer to our Right of Withdrawal section and our Shipping & Returns policy.

Step 1: Access the Returns Portal

To begin your return, go to our Returns Portal. Enter your information and click “Find Order”.

NOTE: For your order to show, it needs to be fulfilled (dispatched) by our warehouse first.

Step 2: Select the items you wish to return

Choose the items and quantity you wish to return. Then select a reason for the return and finally click “Next”.

NOTE: As we currently do not offer direct exchanges, the return type will default to "Return".

Step 3: Choose a Return Shipping Method

There are two options for returning your shipment. 

Option A: Use a shipping provider of your own choice

Organise the return shipment yourself using a logistics service provider of your choice.

Return Address:
Nitro Snowboards
c/o Uhlhorn GmbH & Co. KG
Sulinger Str. 1
27239 Twistringen
Germany

Option B: Use a prepaid GLS return label provided by Nitro

If you do not wish to choose your shipping provider, you can conveniently purchase a fixed rate prepaid return label provided by GLS.

NOTE:
If you are returning more than one parcel or other shipping container you have to process this in multiple return registrations (one for each parcel) to receive multiple shipping labels. 

After completing the return registration simply print the label, attach it to the package, and drop off your return at any GLS Parcel Shop.

Return Label Fees:
As an option, we provide you with a return label GLS for a flat fee of 6,90 € for returns from EU Countries for each parcel or other shipping container.

Please note: The cost of the return label will be deducted directly from your refund amount once the returned items have been inspected and approved. Using our return label is optional – you're also free to return the goods using a carrier of your choice.

Important:
By selecting the GLS label option, you expressly agree to the deduction of the applicable fee from your refund. 

Step 4: Submit your return request

Click "Submit" in the Returns Portal to finalize your request. If you wish to use the GLS prepaid label, you will find the download link for your label and the return note on the confirmation page under the “Downloads” section.

Step 5: Send Your Return

Place the return note inside your shipment. Attach your labels and post your goods using your preferred method.

If you have selected the prepaid GLS option you can find the nearest drop-off location via the official GLS ShopFinder. 

Additional Information

For legal information, please refer to our Right of Withdrawal section and our Shipping & Returns Policy. 

The cost of the return label will be deducted directly from your refund once the returned items have been inspected and approved. 

Once we receive and inspect your returned item(s), we will process your refund within 10 days. You’ll receive a confirmation email once the refund has been issued.

Your refund will be returned to your original payment method.