Shipping policy
Shipping & Delivery
Contents
- 1. Shipping Countries & Carriers
- 2. Shipping Restrictions
- 3. Shipping Costs
- 4. Delivery Times
- 5. Tracking & Delivery Options
- 6. Assistance with Delivery Issues
1. Shipping Countries & Carriers
We currently deliver to the following countries across Europe:
All EU Member Countries**
Shipments are dispatched from our warehouse in Twistringen (near Bremen), Germany.
We ship all orders with GLS – sustainably via GLS Klima Protect*1.
2. Shipping Restrictions
The following countries, territories, and regions cannot be served at this time:
Non‑EU countries we currently do NOT ship to:
Norway, United Kingdom (UK), Switzerland
**Other regions and special territories in Europe and the EU we cannot ship to:
Åland (FI), Andorra (AD), Azores (PT), Balearic Islands (ES), Büsingen (CH), Campione d’Italia (IT), Canary Islands (ES), Ceuta (ES), Corsica (FR), Faroe Islands (FO), French Overseas Departments and Territories (FR), Gibraltar (GI), Greenland (GL), Guernsey (GG), Heligoland (DE), Livigno (IT), Madeira (PT), Malta (MT), Monaco (MC), Mount Athos (GR), Northern Cyprus (TRNC), Saint Pierre and Miquelon (FR), Samnaun (CH), San Marino (SM), Svalbard (NO), Cyprus (CY)
3. Shipping Costs
|
Region |
Flat rate under €250 |
Free from |
|
Central Europe* |
€9.99 |
from €250.00 |
|
Other EU Countries* |
€14.99 |
from €250.00 |
*Central EU-Countries include:
Germany, France, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
*Other EU-Countries include:
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
4. Delivery Times
|
Region |
Delivery Time |
|
Central Europe* |
2-4 business days |
|
Other EU Countries* |
3-6 business days |
*Central EU‑Countries include:
Germany, France, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
*Other EU‑Countries include:
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Note: Delivery times are estimates. During peak periods (e.g. Christmas season) or due to adverse environmental or weather conditions, delays may occur. We have no control over these. No legal claim arises from the stated delivery times.
5. Tracking & Delivery Options
After your order leaves our warehouse, you will receive via e‑mail a tracking number, allowing you to track your package online. Please note that tracking updates can take up to 24 hours to appear.
Via tracking you can also adjust delivery options, e.g. give permission to leave the package unattended or redirect delivery to a pickup point. This reduces unnecessary courier trips and helps avoid emissions.
6. Assistance with Delivery Issues
If your package does not arrive or is damaged, please contact our customer service directly through our website’s contact form .
Our team is available Monday to Friday from 9 AM to 5:00 PM 00 PM (CET, UTC+1, Winter or CEST, UTC+2, Summer). Please have your order number ready so we can assist you promptly.
*Central EU‑Countries include: Germany, France, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
*Other EU‑Countries include: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
*1: https://www.gls-pakete.de/en/glossary/klimaprotect
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